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CRM Solutions
(Customer Relational Management)

React to and even predict the ever shifting customer needs and competitor moves with new levels of customer intelligence using Microsoft CRM 3.0. There is an intensified search for competitive advantage. Put a system in place allowing you to easily continuously reexamine direction, strategy, suppliers, and partners. The Microsoft CRM 3.0 system gives every customer-facing employee the information they need to truly impress customers. With Microsoft CRM, you can create a centralized repository of customer data that sits neatly alongside Microsoft Office and Microsoft Office Outlook - the applications your employees probably use every day. From Outlook, employees access Microsoft CRM sales, marketing, and customer service modules to make sales decisions, market products, solve problems, and get strategic views of the business. It's CRM that works - and works well - because it works the way your users already do, works the way your business already does, and works the way technology should.

Microsoft CRM 3.0 Features:

  • Tight integration with Microsoft Office and Outlook, allowing employees to easily pull information from Microsoft CRM into Office applications.
  • Quick and easy access to your data through context-sensitive information for populating forms or taking next steps without changing screens.
  • Customized workspaces that allow users to create, save, and reuse favorite views of customer data without the distraction of unneeded information.
  • Service Calendar that allows service schedulers and dispatchers to schedule activities by resource, time, or service.
  • Powerful reporting and analysis tools that make it easy to identify opportunities and problems at a glance.
  • Great mobile support that allows field workers to get instant access to customer data from any personal digital assistant (PDA), laptop, or browser.

Request your Free On-Site Consultation today!

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Contact us at 877-317-5148 for more information.